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Help Desk

Get support you can count on, especially when it comes to technology issues.

Get the Help You Need, When You Need It.

Most organizations will have some training and support from their software providers in the beginning, however, they often quickly outgrow their support system. It can be frustrating when, after the sale, the provider disappears. Keep your valuable IT resources focused on higher priority projects while we help you optimize the productivity of your people.

What is a Help Desk?

Proven IT’s help desk is ready to help! We have a dedicated staff of technicians ready to handle your requests. Proven IT’s help desk responds to most tickets in under 15 minutes, and most are resolved within 24 hours. With Proven IT’s help desk, there’s no more waiting days or weeks for a response. Proven IT’s ticket system is designed to keep you current. Automated reminders keep the process moving and ensures everyone is on the same page, so a quick resolution is reached. With reports to provide insights and information, we work to keep our performance on track.

Want a second opinion on your business technology?

Start your Self-Evaluation with our Virtual Workplace Tour and receive a customized “Opportunity Report” to create your own technology roadmap for the future. Takes less than 5 minutes per technology area!

Common Challenges We Solve

Today, many businesses face challenges when it comes to implementing and effectively using the latest technologies. They include:

Lack of Communication

Nothing is more frustrating than an unreliable help desk when you need them the most. You need a help desk that responds promptly.

Slow Response

Proven IT's help desk is fully engaged. When you call, we answer quickly. If your needs escalate, we are with you throughout the help process.

Recurring Issues

Let's correct your problem right away. Prompt action and good record-keeping can identify systemic problems and accelerate resolution.

Asset Tracking

Often, problems are tied to the user's equipment, and solutions need to be created based on the organization's assets. You need an IT team that tracks your assets.

Proven Help Desk Solutions

When you partner with Proven IT, you'll enjoy multiple help desk benefits that include:

Productivity Gains

  • Minimize downtime with most tickets resolved within 24 hours.
  • Give your team the tools and information they need to be more productive.
  • Free your internal IT team’s time to focus on mission-critical tasks.

Cost Savings

  • Save money by streamlining help desk response allowing you to resolve issues quickly.
  • Outsourcing your help desk allows you to scale up or down as needed, for example, scaling up when adding new technology or people.
  • It’s expensive to staff an in-house help desk when you factor in benefits, bonuses, insurance, etc. When you engage Proven IT, you’ll cut operational costs allowing you to invest in core objectives.

Risk Mitigation

  • IT asset management can help to monitor technology allowing help desk technicians to detect and resolve issues like a virus or illegal software.
  • Repetitive tickets can alert your help desk to potential systemic problems which can be addressed before they become critical.
  • With IT risk detection and an automatic software licensing tool, help desk technicians can help you to avoid lapses in software licenses, mitigating risk and maximizing efficiency.
Proven IT

Request a 30-minute discovery meeting to discuss help desk opportunities.

When you engage Proven IT’s help desk service, you’ll enjoy experienced, certified, professional technicians who prioritize your business and offer personal service. Our people are among the best in the nation at what they do.